0
Answered

Reason for Rejection with Description

Monika 3 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 3 years ago 1

Hello, I have a question: when the client rejects a Quote, there is a drop-down menu for "Reason for Rejection with Description". There are multiple options that you could choose to explain why the Quote was rejected. I am wondering what does it mean "Walked away" - does it refer to the client, who walked away? OR to the LSP that did not follow up? It's not clear enough how to understand it.


Thank you for your help!

Monika

GOOD, I'M SATISFIED
Satisfaction mark by Monika 3 years ago
Answered

In my understanding, it is about a client who did not give you any solid explanation about them declining your offer.