+2
Answered

See all pending vendor registrations

Laura S. 3 years ago in Vendor Portal updated by Meghan Cooper 2 years ago 5

Hi,


Is there a way to see all pending vendor registrations? We often have vendors who think they have completed their registration on the portal, but when we search for them in XTRF we cannot find them. They only have started registering, but haven't completed the process. They do not realise that until we ask them again to register and they tell us they already did. Then we have to tell them to complete their registration, and they finally appear on XTRF.

Is there a report or something that can show all pending/uncompleted vendor registrations? As of today I have no idea how many tried to register, but failed.

It would be useful to be able to contact them and tell them something went wrong.


Thank you,

Regards,

Laura

Answer

Answer
Answered

This, unfortunately, requires a development - there is no such feature in the system.

You can suggest it as a new idea or comment and upvote an existing request.

GOOD, I'M SATISFIED
Satisfaction mark by Laura S. 3 years ago
+2

We run into this problem a lot as well... especially with interpreters, who are often not as computer-savvy as translators.


The way the registration process is now, it's not obvious when you have errors or missing information that is preventing your registration from being complete. Some people will either become very frustrated and call to complain (or give up), or they will assume they are finished and move on, meanwhile neither party knows that the registration is actually stuck somewhere.



Hi there,


Is there a solution to this problem ?


Thanks

Laura

Answer
Answered

This, unfortunately, requires a development - there is no such feature in the system.

You can suggest it as a new idea or comment and upvote an existing request.

+2

Ok, thank you Lukasz, I've suggested it as a new idea.