Vendor Portal link in e-mail template not working

Alexandros 3 years ago in Home Portal updated by Łukasz Kaleta (Senior Customer Success Manager) 3 years ago 3


It seems that the ${providerPortalURL} in the email templates is no longer working. Checking with Firefox, instead of point to the correct address, this has now added some characters in the end and points to: 


Here is the code:
Upload your invoice to the vendor portal by <a href="${providerPortalURL}">clicking here</a>

And a screenshot of the link window.

Actually, this is happening with all links, including those sent to customers to download files.


Please contact our Service Desk, as this forum is not the best place to report such issues.

My guesses would go this direction: If it worked the day before, there had to be a change somewhere. Did you just update Thunderbird? or Firfefox? or XTRF? or in the email template?