Enable XTRF chat through the API
We have seen the new Chat functionality which pleases us a lot, and I think everyone here is pleased as well as it is a long awaited feature.
There is a problem though, the only way to enable the chat is through the Home Portal. It is also not possible to enable the chat later on, when the project is already created. This seems like a strange design choice as we live in an API first and modular software world.
We create loads of projects through the API and are therefore unable to enjoy the chat.
I have asked this question on the XTRF Help Center as well, this is their response: 'we are considering such an option in the future version of the chat but at the moment I'm not able to provide any details on when this would be implemented.'
So I would like to know if more of the XTRF users are in need of a way to enable the chat through the API. Please let me know and maybe the development of this feature can be speed up.
Answer
Hi Dennis. Following the feedback we received also from other Chat users, we will open this feature soon to all Projects and Quotes, regardless of their origin. This is expected in the next minor version already (i.e. by the end of this year). As a result, chat will be available also in projects/quotes created via API, Client Portal, QRF or custom connectors.
As a side note, since the feature has been designed in a way that it automatically invites vendors to chat rooms and workspaces, we thought that it may be a good idea to give the PMs more "manual" control over it. Hence the idea of "use XTRF chat" checkbox. Currently, however, we don't see it as necessary anymore. If a given LSP or client of ours decides to use our Chat, they usually want it enabled for all projects - and this is the direction we'll take.
It's coming up in the version 8.9. We didn't manage to meet the end of 2020 goal, but we've already started the stabilization of this release, so it's really a matter of a couple of weeks, not more. Stay tuned for the upcoming release note.
Customer support service by UserEcho
Hi Dennis. Following the feedback we received also from other Chat users, we will open this feature soon to all Projects and Quotes, regardless of their origin. This is expected in the next minor version already (i.e. by the end of this year). As a result, chat will be available also in projects/quotes created via API, Client Portal, QRF or custom connectors.
As a side note, since the feature has been designed in a way that it automatically invites vendors to chat rooms and workspaces, we thought that it may be a good idea to give the PMs more "manual" control over it. Hence the idea of "use XTRF chat" checkbox. Currently, however, we don't see it as necessary anymore. If a given LSP or client of ours decides to use our Chat, they usually want it enabled for all projects - and this is the direction we'll take.