XTRF issue (new profiles notifications)

Tony Casteleyn 6 months ago in Something Else updated 6 months ago 2

Hi XTRF team,

I am just wondering if you can help with a XTRF issue.

For some reasons, I didn’t receive the notifications for 2 specific individuals who created their profiles.

I usually receive them, but I can’t figure them why I didn’t receive them for these 2 people..

Would you be able to help?


Hi Tony,

please open a ticket to Help Desk with this one, as this will require more details and investigation on your XTRF instance.


Hi Mateusz, thank you.

Could you please let me know how to open a ticket to Help Desk?