0
Under review

Is it possible to log an e-mail sent outside XTRF?

Aly 6 months ago in API updated 2 months ago 2

Some platforms such as Salesforce have a function where you copy a code from Salesforce in the form of an e-mail, e.g. "jasd_092188sdsaa277390s@salesforce.com" and then if you add that to the Bcc of an outgoing e-mail, it automatically logs the e-mail you send into the appropriate client within your Salesforce portal.

Does XTRF have a similar function or do I have to send e-mails from within XTRF if I want them logged within a client's profile?

Answer

Answer
Under review

XTRF will only track the emails sent to the addresses known to it, if you track a mailbox through it (basically, you would let XTRF in your inbox to enable it scan for XTRF-related contents), or use its own CRM module. 

Answer
Under review

XTRF will only track the emails sent to the addresses known to it, if you track a mailbox through it (basically, you would let XTRF in your inbox to enable it scan for XTRF-related contents), or use its own CRM module. 

Hello Maciej,

Can you elaborate on how this works?