i have had some queries from translators that cannot log into vendor portal, although their email address is updated and their status is set to "too expensive" or "potential". None of these is "rejected", which would make sense.
They access the link, introduce their email, try to reset pass, but nothing happens.
They are prompted with a message of "user not existent" or such.
Can you please tell me why this happens?
Customer support service by UserEcho