We have two vendors who have been unable to log into XTRF for several weeks. The error message says: "Person with such credentials not found."
They've tried resetting their passwords (not possible), clearing their cookies and following XTRF's instructions to create a new password, put it into https://credentials.xtrf.eu/ and forward the generated link to the XTRF help team. Nothing is working.
We've contacted the Help Desk yet again but they're very slow to respond. Is anyone else having these problems?
Customer support service by UserEcho