Do you evaluate vendor punctuality?
Do you register in some way who uses to deliver on-time and who doesn't?
Does anyone find usefull to have a scale rate to evaluate wether the vendor deliver on time or not?
And what about reachability?
you find usefull for your PMs to know if a vendor is easily reachable
or not? For example to discard those who don't reply fast when you are
looking for someone for an urgent request.
Customer support service by UserEcho