We're trying to use XTRF to evaluate an on-time delivery metric. We can compare the project deadlines to the project close date. However, in many cases, the date a project is closed is different than when it was delivered. And if you go into an old project to change something, the project close date then updates.
I started looking at "Actual delivery date and time" and realized that I have no data in this field.
So two questions.
1) Do others have a metric of on-time delivery in XTRF? How do you do it?
2) What is the "Actual delivery date and time" supposed to track? Are we doing something wrong? Is this field not used in Smart Projects?
Customer support service by UserEcho