We have an issue with our emails being sent out from XTRF and I wanted to know if others have it and if anyone knows of a fix.
When XTRF sends emails on behalf of users, the "From and Reply-to" are being populated by the user's name and email address. But the email is being sent from the main email account that is listed in the configuration. That causes a number of problems - including our emails being seen as spam in some cases, and bounce backs all going to the main email account rather than the user email account.
XTRF informed me that this is a problem with our mail server, not XTRF settings. FYI, we use google suite for our email.
Has anyone else had this problem? Has anyone else solved this problem?
Customer support service by UserEcho