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Answered

Please don't delete questions...

mark 2 years ago updated 2 years ago 4

I had a question about the maintenance announcement, but the question was deleted, and I would have liked to follow up on it. I think as a policy, XTRF should not delete people's questions 1) so there can be follow up, and 2) so we can have an archive of searchable answers.

Answer

Answer
Answered

The question and answer were deleted because they were no longer valid as the maintenance time was over. We don't want such topics to make noise between the valid ones. If you want to discuss about maintenance times in general, please add a new topic.

Answer
Answered

The question and answer were deleted because they were no longer valid as the maintenance time was over. We don't want such topics to make noise between the valid ones. If you want to discuss about maintenance times in general, please add a new topic.

+2

But you will have maintenance events in the future, and your answer was relevant to these future issues. You informed me that XTRF cloud services are not hosted on your internal servers but by an external partner. That's relevant information for anyone who uses your service. But I was hoping to learn more about that. Specifically wanted to know about this:

Our core infrastructure is mostly hosted locally. For client services we use dedicated servers managed by our company. We do rely on well known providers only: Amazon (EC2 computing), OVH, Hetzner.

I assumed core infrastructure meant your hosted clients (like me). But since apparently my XTRF is hosted on Hetzner, I was hoping someone at XTRF could provide security information about their hosting services, as I am unfamiliar with this company. 


Finally, just an FYI. You mentioned that the service was happening at 8 am not 10 am for me. Actually, I'm in Central time zone not Pacific, so it did happen at 10 am. 


I will also mention that my team didn't notice any service disruption, so we appreciate that! But in the future, if we could get more than 24 hour notice for potential service disruptions, that would be appreciated. It's easier for us to work around that with more notice.


Thanks!

By core infrastructure we mean our internal core company services. All SaaS Client XTRF instances are running on dedicated servers maintained by the above-mentioned providers. You can read about Hetzner security policy on their website.


I'm glad you didn't observe any connectivity issues. We will keep informing you about any maintenance events in the future as soon as we get the information from our hosting service provider.

Understood. Thanks!