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How do you use XTRF to measure project manager productivity/project loads?
I'm curious about other's experiences here. We've tried various ways at getting at project manager productivity but I don't feel we've nailed it yet. So many of the metrics that we've looked at are overly subjective or dependent on factors external to the PM, so there is no perfect answer. However, I want to share what we're doing in hopes of getting other ideas.
Ways to measure PM productivity
- Quantity and revenue of projects as project manager or as project coordinator
- Quantity and revenue of quotes as project manager
- Tasks and job data to illustrate relative complexity of project - Number of languages, job types, vendors.
- Compare this data to self-reported busyness level (of course not in XTRF).
Measurable KPIs
- Client feedback forms
- On-time delivery and entering delivery times
- Specialization and language variant usage
- Quote conversion
- Margins
- Vendor usage (new vendors, variety of vendors, “right” vendors)
- Client satisfaction surveys
Customer support service by UserEcho
Dear Mark,
I can look down into this but I would need some measurements that you must have and that is currently lacking in XTRF.
There are probably a ton of those :) but 2-3 is enough as a starting point for me to look into this issue.
Have a great!
Thaks for looking into this. However, this is less of an XTRF technical issue and more of a business operational issue. So I don't really have an XTRF question, rather a question about how others are using XTRF to determine PM productivity. It's an ongoing question that we continue to tweak and have yet to hit a bullseye. :)
Dear Mark,
Sure, that is what I was expecting, but maybe there are some cases in which I could help.
From my experience, those bullet points you mentioned are basically what I suggest during the implementation phase, so I do not have much to add. Hopefully, others will join our discussion!
In case you would need more help from me, don't hesitate to create a helpdesk ticket with my name and topic so they will redirect it to me :)
Have a great day and weekend!
We are early bird in regards to XTRF.
But we would love to hear experiences from other agencies.
Thanks