How to access files in partially completed tasks

5 years ago • updated by 5 years ago • 2

I have a project where the task has multiple files. The vendor is delivering the translated documents on a rolling basis. She uploaded the first file, but the other isn't due yet. Because she hasn't marked the job to that task as finished, I can't access the uploaded the file.

Is there a way to get it? I tried to log in as the vendor in the VP, but it won't let us download. I tried to access the document folder for the project via FTP, but it just shows an encrypted PDF file of some type.

Any ideas here?

Thanks!

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5 years ago

Nevermind. We figured it out. The vendor just has to mark the job as partially completed. Looks like that was the missing link in this situation.

5 years ago

Please ask your vendor to mark this job as partially finished in vendor portal (or do it by yourself after login in as vendor):

After doing that go back to project in XTRF, refresh view and translated file will be available there.

Customer support service by UserEcho