Messages sent on any variant of XTRF Chat are instantly viewable on all of them (Chat in XTRF’s Home Portal, the standalone web app, or the mobile app).

Message audiences

Messages sent in the ‘All Project Members’ Chat Room are visible to every member, and every member can respond. There is no way to limit or block any member from messaging within this Chat Room, other than excluding them from the whole Project in XTRF.

XTRF Chat messaging 01

‘All project members’ chat window (Manager's view)

Messages sent in Individual Chat Rooms are only visible to the single Vendor and the Managers who joined this Chat Room.

Neither Managers nor Vendors can see if their message was read by other Chat Room members.

Vendors can only view the messages in their own Individual Chat Rooms.

XTRF Messaging 02

Individual chat window (Vendor's view)

How to send files in XTRF Chat

  1. Select Clip Icon at the bottom of the chat window.
  2. Select the file you want to upload.
  3. Select Send Icon or confirm on your keyboard.


  1. Drag the file into the chat room window.
  2. Select Send Icon or confirm on your keyboard.

XTRF Chat messaging 03


The size limit for files is 1 GB. Uploading certain file formats may be blocked due to security restrictions.

Files are never removed from the Chat, even after the Chat is archived or the Project closed.

Text formatting

XTRF Chat supports common keyboard shortcuts and markdowns for formatting text.


Message text

Message displayed

Keyboard shortcut

*bold text*

bold text

Mac: ⌘ + B
Win: Ctrl + B



Mac: ⌘ + I
Win: Ctrl + I



Mac: ⌘ + Shift + X
Win: Ctrl + Shift + X

> Quote one or multiple sentences

┃Quote one or multiple sentences

Mac: ⌘ + Shift + 9
Win: Ctrl + Shift + 9

* bullet point
- bullet point

  • Bullet point

Mac: ⌘ + Shift + 8
Win: Ctrl + Shift + 8

1. Numbered lists

  1. Numbered list

Mac: ⌘ + Shift + 7
Win: Ctrl + Shift + 7

Emoticons (emojis) in XTRF Chat

You can add emojis into messages in any of these three ways:

  • Copy and paste an emoji into the message text.


  • Select the Emoji Icon at the bottom of the Chat Window and select your emoji.


  • Enter a special sequence of characters followed by a whitespace (or by the end of the message).
    The sequence will automatically convert into an emoji. Use the default keyboard emoji sequences for your operating system.

Reacting to messages with emojis

You can use emojis to react to individual posts.

On desktop:

  1. Hover over the message.
  2. Select the Context Menu Icon, and select Add reaction.
  3. Select the emoji of your choice.

On mobile:

  1. Tap and hold the message.
    The emoji selection screen will pop up.
  2. Tap on the emoji of your choice.

Deleting your own messages

You can delete your own messages up to three minutes after sending them.

On desktop:

  1. Hover over your own message.
  2. Click  Context Menu Icon, and select Delete message.

XTRF Chat messaging 06

On mobile:

  1. Tap and hold your own message.
    The pop up menu will appear.
  2. Tap Delete message.


Deleting messages is only available for a couple of minutes after sending.


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