Not sure if this topic has already been brought up by someone else... I couldn't spot it in any case, so better safe than sorry.
I don’t know about the other LSP’s, but we process hundreds of InDesign files a week for our clients. We always upload the PDF as a reference file to the project as only very few of our translators have InDesign licenses installed. But, problem is that reference files are not shared with the vendors, before they accept our job offers. So unless we manually send the PDFs in an e-mail, our vendors just accept the job without even having watched the files upfront. Risky business, often leading to frustration.
It would be great to have such files available on vendor portal before job approval by vendor.
Customer support service by UserEcho