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Answered
Upload updated files on a Sent quote (Smart view)
Laura Calvo Sánchez 3 years ago
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updated by Mateusz Trzeciak (XTRF Deployment & Training Specialist) 3 years ago •
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Good morning,
I've deleted the files uploaded to a quote because the client sent updated ones. But once deleted the old files I cannot upload the new ones. The Add files button is deactivated. How can I upload the new files?
Customer support service by UserEcho
Hi Laura,
it would be best if you could open a ticket to XHD so they can investigate this.
Most probably quote is in completed/ready status, you are not in edit mode or jobs statuses need to be rolled back, but it's hard to tell without taking a look at your system.